Royal Hands Customer Acceptance Policy

IMPORTANT NOTICE: This Customer Acceptance Policy has been updated as of 09/10/2026 and shall supersede and replace all prior Customer Acceptance Policies.

“Company,” “we,” “us,” or “our” refers to RH Gaming LLC. We maintain an anti-financial crime program to determine customer risk profiles, which involves Know Your Customer (“KYC”) process.

1. Who Will We Accept as a Customer

We will do business with you, only if you:

• are a natural person (we do not accept companies or any other legal entities as customers)
• have read and agreed to the most recent applicable terms and conditions (including any applicable privacy policy, sweeps rules, responsible social gameplay policy and this customer acceptance policy) (our “Documentation”)
• follow such Documentation at all times
• register with and transact on any Company platform on your own behalf
• use payment mediums for which you are the legal and beneficial owner
• are over the age of 18 years or any higher age of majority in your jurisdiction
• reside in the United States (excluding the States of California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, or Washington)
• are satisfactorily identified and verified under our anti-financial crime program
• satisfy our due diligence measures (as applicable) including source of wealth and funds checks
• provide information and documents as requested by Company, in accordance with our anti-financial crime program
• are not:
• a politically exposed person (past or present) (“PEP”)
• a family member or close associate of a PEP
• named on any sanctions list issued by the United States, Canada, Australia, the European Union, the United Kingdom, the United Nations or any other sanctions list applicable to Company from time to time
• directly or indirectly linked to countries or territories subject to comprehensive sanctions
• an individual with a risk profile falling outside of Company’s risk tolerance as determined in our sole discretion.

If you are accepted as a customer, we may ask you to give extra information if we either:

• classify you as high risk
• or deem the extra information necessary from time to time.

2. What Makes Us Classify a Customer as High Risk?

We continually screen accepted customer's information, purchases, redemptions, game activity and behaviors for relevant financial crime risk indicators. Depending on the specific facts and context, customers will be classified as having a low, medium or high risk level. We will classify a customer as high risk where they present or are likely to present money laundering, funding of terrorism or other financial crime risk which has financial or reputational consequences to Company.

While we seek to investigate any financial crime risk alerts within a reasonable timeframe, compliance with applicable laws may result in delays while additional due diligence is conducted and relevant information obtained.

3. What Kind of Extra Information Will We Request

If we classify you as high risk or determine that extra information is required, you may be asked to provide information on, or evidence of, your:

• income-generating activities
• estimated net worth or sources of wealth
• anticipated pattern and level of Gold Coin purchases
• sources of funds used on a particular Gold Coin purchase transaction or series of Gold Coin purchase transactions
• identity attributes in question including name, date of birth and address.

If you fail or refuse to submit, within the timeframe communicated by us, the required information, we reserve the right to terminate the business relationship with you and close your account.

4. Why Do We Do This?

We are required to maintain an anti-financial crime program, which includes assessing the level of financial crime risk presented by our customers and accepting only those customers whom we assess as having an acceptable level of risk.

5. What Are the Key Aspects of Our Anti-Financial Crime Program?

The key aspects of our anti-financial crime program include but are not limited to:

• the appointment of a money laundering reporting officer or alternative position as required by local regulation
• a customer due diligence program incorporating customer identification and verification based on information issued or obtained from independent and reliable sources and know your customer principles
• conducting enhanced due diligence on customers assessed as higher risk
• implementing processes and systems to monitor customer transactions to identify suspicious activity
• investigating and, where appropriate, reporting suspicious activity to applicable regulatory bodies
• compulsory training of Company employees and contractors in relation to financial crime risks
• prohibiting business with customers with an unacceptable level of risk
• continually monitoring levels of purchases and redemptions and evaluating these against anticipated account activity, the estimated net worth of the customer and the data and information retained on the customer's economic profile
• investigating any significant deviations in what we understand of a customer's economic profile and their level of purchases
• additional local requirements applicable to Company from time to time.